30-Day Return Policy

At LuxGlow, we want you to shop with confidence. If you’re not completely satisfied with your purchase, you may return it within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The return request must be made within 30 days of the delivery date.
• The item must be unused, uninstalled, and in its original condition.
• The product must be returned in its original packaging with all included accessories, manuals, and components.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been installed, used, modified, or damaged by the customer.
• Items returned without their original packaging or missing parts.
• Clearance, final sale, or custom-order items (if applicable).

Return Process

To start a return, please contact us with your order number and the reason for your return. Once your return is approved, we’ll provide instructions on how to send the item back.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong product was sent.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we’ll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We’ll work with you to resolve it as quickly as possible.